Our customer service
Expectations regarding the availability, expertise and flexibility of customer service in the area of payment services are constantly increasing. Viseca offers banks a professional, fully outsourced service solution that is available around the clock – one that’s reliable on the ground and is consistently top-notch. Our organisation has specialised in supporting the payment card business and associated digital payment services for many years – offering a first-class service experience that is continuously optimised through use of the latest technology.
Availability without compromise – 24/7, 365 days a year
Our customer service is always available for your bank customers – around the clock, including at weekends and on public holidays. The use of AI-supported tools for the initial processing of enquiries and the automated forwarding of cases significantly reduces processing time without compromising quality. This enables us to guarantee fast and precise support at any time of the day or night.
Expertise in the card business and digital payments
Our service employees specialise in payment services and have extensive knowledge of fraud management and dispute handling. To ensure that even complex cases are handled professionally, we attach particular importance to regular training and further education on new technologies and processes as well as on empathy and social skills in dealing with end customers.
Service quality with a mindset to match our service charter
Viseca’s customer service team lives the values of our service charter on a daily basis: customer focus, innovation, solution-orientation, commitment, responsibility and team spirit. This shared self-image guarantees the highest quality of service, binding responses and a genuine commitment to the concerns of your bank and its customers.
Quality leadership through measurability and continuous development
Thanks to AI-controlled case processing and continuous quality analyses, we ensure that our service always remains at the highest level. It is important to us that we excel not only with fast response times, but also with an empathetic and solutions-oriented approach to each individual request – for an outstanding customer experience.
Easy to invoice and budget
Our fixed cost model offers full planning security and fair, transparent prices. Customer service can also be booked as a stand-alone service so that it can be specifically integrated into your existing service processes or used as a stand-alone solution.
Banks and their customers receive customer service that is not only technically advanced, but also customised. With a unique mix of expertise, technological support and empathetic communication, we provide a service that always meets your customers’ expectations – one that’s fast, professional and always eye-to-eye.
Can we help you? We are here for you.
Get advice from our management members in Customer Service, who will personally take care of your enquiry and the design of a service offer.
Contact us now – our team of experts and product managers look forward to working with you to create your perfect service presence.
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