Fraud management for system security
Digital payment systems are efficient – but also susceptible to fraud attempts and high service expectations. Viseca offers banks in Switzerland a comprehensive solution for fraud management, dispute resolution and customer service, all from a single source. With cutting-edge technology, operational relief and a human touch, we offer clear advantages for your security, your processes and your end customers.
End-to-end fraud and dispute handling
We take over the complete handling of fraud cases and customer complaints – for Mastercard, Visa and, if needed, also TWINT. From preventive monitoring and immediate account and card blocking to the issuing of new payment cards, everything takes place in a fully digital, automated process. The requirements of international and national schemes are met at all times – efficiently, in compliance with regulations and from a single source.
Over 20 years of experience with AI in fraud prevention
Our self-learning algorithms (machine learning) analyse millions of transactions in real time. The predictive fraud scores are continuously developed and provide precise risk assessments – for maximum fraud prevention with minimum customer impact. This technology is not only effective in the card business, but is also available as a stand-alone solution for areas such as effective fraud prevention for instant bank transfers, P2P money transfers and application fraud.
Compliance & scheme conformity guaranteed at all times
Our processes fully comply with the guidelines of Mastercard, Visa and other relevant standards such as PCI DSS. In this way, we guarantee full compliance and sustainably relieve our partner banks in their day-to-day regulatory work – a real added value in an increasingly complex market environment.
Holistic case management – customised for each bank
We take care of all the case handling for your bank in the event of fraud and complaints – from the initial suspicion and analysis to the replacement card and communication with the cardholder. Our processes are clearly structured and allow cases to be resolved quickly while ensuring a high level of customer protection – a crucial advantage given the need to balance efficiency, security and service quality.
Plannable costs and minimal burden – including financially
Our services follow a transparent fixed cost model that is easy to budget for. On request, we can also assume the entire fraud risk – with fraud loss protection as an optional additional service. This means you benefit from both operational and financial security.
We stand for uncompromising security, smart processes and outstanding service – especially for banks that want to set new standards for (and with) their payment services. Be it fraud detection, dispute management or customer support: With Viseca, you are professionally organised all round.
Ready for the next step? We are here for you.
Whether you want to optimise your existing processes in fraud management and dispute handling, set up your customer service in a scalable way or create a customised service package for your bank – our experts and product managers will support you with their experience, innovative strength and the profound understanding that comes only from partnership.
Get in touch with us – whether for an initial discussion or to discuss your individual requirements further.
Nehmen Sie Kontakt mit uns auf – sei es für ein erstes Gespräch, um Ihre individuellen Anforderungen gemeinsam weiterzudenken.
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