Annual Report 2021
With 2020, the first year of the coronavirus pandemic, behind it, Viseca returned to profit in 2021. The last six months, in particular, saw a sharp increase in both transaction volumes and turnover. The division of the enterprise into an issuing company and a service company is beginning to bear fruit: Viseca achieved significant growth last year in both its traditional credit business and its newer debit business. The card portfolio scaled record heights.
Viseca recovered its strength in 2021. While the months of January to April still had ups and downs, the company achieved strong growth from May onwards. Both transaction volumes and turnover increased significantly in the second half of the year. In addition, the cost base improved further last year. Overall, this resulted in a consolidated profit of around CHF 51 million.
It is evident that Viseca’s consistent focus on the payment cards business is paying off. At the end of the year, the card portfolio reached a new high with around 2.8 million payment cards. Again in 2021, the company was able to launch the new Visa and Mastercard debit cards with various customer banks and to attract other banks interested in coming on board. Viseca is a clear pioneer in the Swiss market in this area. What is more, the division of the enterprise into an issuing company and a service company in October 2020 is proving to be a success. Last autumn, the first customer bank became the issuer of its customers’ credit cards. Thanks to the opportunity of becoming an issuer itself, combined with the digital advantages of the “one” app and services from a single source, last summer Migros Bank chose Viseca as its service partner for the new Cumulus credit card.
It goes without saying that Viseca is not resting on its laurels. In the area of digitisation, in particular, the company made great progress in the past year too. Viseca is taking advantage of the digitisation boost associated with the Covid-19 pandemic. Customers are increasingly using contactless payment these days, and often with mobile phones or wearables. With the multi-award-winning “one” app, Viseca has a strong digital offering. This was expanded further in 2021 and equipped with new features. This is benefiting not only credit card holders, but also holders of a new-generation debit card – the only offering of its kind in Switzerland. In addition, Viseca launched its first open finance offering based on API interfaces last December. More offerings will follow.
On behalf of the entire management of Viseca, we would like to extend our sincere thanks to our employees for all their efforts. Once again, their work has been immense, despite the coronavirus. Not only have they overcome the challenges of the day-to-day business, it is also thanks to them that key projects have been progressed or completed on time. Of course, we would also like to thank our customer banks and cardholders – Viseca would not be where it is today without their trust in our products and services. Thank you!